The 360° Guide to Salesforce Winter ’26 Release

Exploring how Salesforce Winter ’26 elevates operations through actionable activity data, embedded intelligence, and guided integrations across core customer journeys.

Highlights

• The New Standard for Salesforce Operations.

• Understanding the Winter ’26 Advantage

• Eliminating Manual Bottlenecks

• Building a Scalable, Intelligent Org

• Optimising the Service Journey with AI

• Shaping the Future of Release-Driven Transformation

Traditional orgs are strained by manual triage, hidden email history, and brittle integrations—creating operational drag, higher costs, and uneven customer experiences.

This guide introduces a Winter ’26 Operating Model—click‑first, data‑centric, API‑aware—that converts interactions into governed activity data, brings intelligence into the flow of work, and streamlines external connections for measurable gains in speed, cost, and satisfaction.

Emerging Salesforce Winter ’26 Trends Reshaping Automation

• Smarter Workflows: Gen AI enhances decision logic, triage, and self-service efficiency.

• Connected Systems: Guided MuleSoft integrations streamline data flow across platforms.

• Modern User Experience: Rich-text intake, better dashboards, and Flow comparisons improve clarity.

The end-to-end journey unites flows, agentforce grid, and external services to reveal automation opportunities, connect Salesforce with key systems through real-time APIs, and guide adoption via a five-phase roadmap that balances speed, control, and scalability.

Discover how Winter ’26 empowers your organization with faster decisions, smarter workflows, and continuous innovation anchored in a future-ready core.

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