The 360° Guide to Salesforce Winter’26 Release

Exploring how Salesforce Winter ’26 enhances efficiency through actionable data, built-in intelligence, and guided integrations across every customer journey.

Highlights

• The New Standard for Salesforce Operations.

• Understanding the Winter ’26 Advantage

• Eliminating Manual Bottlenecks

• Building a Scalable, Intelligent Org

• Optimizing the Service Journey with AI

• Shaping the Future of Release-Driven Transformation

Manual triage, hidden email trails, and complex integrations slow operations and fragment customer experiences.

The Winter ’26 release introduces a smarter operating model—click-first, data-centric, and API-aware, that transforms interactions into reportable activity data, embeds intelligence where work happens, and simplifies system connectivity for faster delivery and measurable gains.

Emerging trends shaping Salesforce operations:

• Activity-Centric Data: Turn emails and documents into automation-ready records.

• In-Flow Intelligence: Embed AI decisions and summaries for faster resolutions.

• Composable Connectivity: Use guided integrations for quicker, safer system links.

The end-to-end journey unites Flows, Agentforce Grid, and external services to reveal automation opportunities, connect Salesforce with key systems through real-time APIs, and guide adoption via a five-phase roadmap that balances speed, control, and scalability.

Discover how Winter ’26 empowers your organization with faster decisions, smarter workflows, and continuous innovation anchored in a future-ready core.

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